Cancellation Policy

At Lamatagi Store, we understand that plans can change, and you might need to cancel an order. We aim to offer a flexible cancellation policy while ensuring efficient order processing for our handcrafted charm products.

How to Cancel an Order

If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not yet been processed or shipped.

Cancellation Requests

To request a cancellation, please reach out to our customer service team:

Be sure to include your order number and a brief explanation for the cancellation request in your message.

Cancellation Timeframe

If your request is made within 24 hours of placing the order, we will cancel it and issue a full refund. After this period, cancellations may not be possible as we begin processing and preparing your handmade charms.

Custom Orders

Please note that custom-made charm orders are non-cancellable once production has begun. We encourage you to double-check all details before finalizing any custom design orders.

Refunds for Canceled Orders

Refunds for canceled orders will be processed within 7-10 business days and issued to the original payment method used at checkout.

Contact Us

If you have any questions about our cancellation policy, feel free to contact us:

Thank you for choosing Lamatagi Store. We value your business and are here to help with any concerns!